Thanks for shopping at the Uzume Investments t/a Milmac Feeds.  If you are not entirely satisfied with your purchase, we’re here to help.  

1. The return must be logged within 7 days of the item being bought or delivered, whichever is later.  
2. You must be able to provide proof of purchase  
3. The item must be in a re-sellable condition except in the case of damaged or faulty items.  
4. The item must qualify as an item that can be returned. See non-returnable items below.  
5. The item must be in its original packaging. 

Non-returnable items:  
1. Food or snacks. Except for:  
a. Hill's, Royal Canin and Eukanuba food items which may be returned if it is unpalatable provided that the bag of food is still at least two thirds full, and you have not returned any food item for unpalatability in the preceding 12 months;  
b. items of food that are damaged prior to receipt;  
c. where the expiry date on the item precedes the delivery date;  
2. Treatment products such as Tick & Flea tablets and sprays (except where the expiry date on the      item precedes the delivery date)  
3. Items explicitly marked as non-returnable. 

Contact Us  
If on receiving your order you are not happy with your purchase or we have delivered the wrong product or a faulty product, please email info@Uzume Investments t/a Milmac immediately. Return the Item(s)  

We pride ourselves on our attention to detail but sometimes we get things wrong. If we have delivered an incorrect, faulty or expired item to you, we will arrange to collect and replace or refund the item, at our cost, as quickly as possible. 

If you are wanting to return an item because it is unpalatable to your pet, doesn't fit your pet or you have changed your mind and don't want it anymore, you will need to arrange to return the item, at your own cost, to our head office at Plot 274 Cedar Rd, Fourways, Chartwell, 2055. 

We reserve the right to charge a up to 15% administration fee for returned orders should the returns process incur significant administration expenses.  

Receive a Replacement or Refund  
If the return is due to an error on our part, we will replace the item or process a refund (where available) as quickly as possible after receiving the returned product. A refund will typically take a maximum of 10 working days from the date of receiving your returned item, and we will notify you by email when the refund has been processed. Unfortunately, we can't send you a proof of payment as this is typically handled by a third-party payment processing partner. * IMPORTANT NOTE: Any orders paid for by EFT cannot be refunded into your bank account as a result of fraud risk. Instead, an online voucher for Uzume Investments t/a Milmac Feeds, can be offered for the amount of the refund value. 

Contact Us  
If you have any questions on how to return your item to us, please contact us at

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